Gas Log Maintenance: From Installation to Repairs to Servicing, We Do It All

Regular servicing and maintenance of gas logs are crucial for several reasons. First, they ensure the safety of your home by preventing gas leaks and potential fire hazards…and then there are efficiency levels to consider, ensuring you get the heat you need while keeping your energy bills in check in the process.

Additionally, regular gas log checks help identify and fix small issues before they become major, costly repairs. In the end, this is an important and necessary investment that every Memphis homeowner should be making on a regular basis.

That said, it’s vital that you hire a team of chimney and fireplace experts that know their stuff – like the certified and experienced team here at Coopertown. We offer gas log installation, gas log servicing, and gas log repair services, and if you need gas log remote controls, we can set you up with those too.

Let’s get started – call or book online now.

What Are Gas Logs?

Gas logs are specially designed artificial logs used in gas fireplaces to help mimic the appearance of traditional wood logs. This really helps those who want the heat, convenience, and efficiency boost of burning with gas…just without losing out on that more authentic-looking fireplace aesthetic.

Gas logs are made from materials like ceramic, concrete, or refractory cement, ensuring they can withstand the high temperatures from your fires and not break down, melt, or bend. And nowadays, they really do look like the real deal! Fake logs of the past weren’t always so visually appealing, but anymore, they truly are comparable to their wood counterparts.

Gas Logs burning

There are two main types of gas logs: vented and vent-free.

  • Vented gas logs are designed for use in fireplaces with a chimney or flue, allowing the combustion byproducts to be safely vented outside. These logs produce a realistic, yellow flame and are primarily used for their visual appeal rather than for heating efficiency.
  • Vent-free gas logs, on the other hand, are designed to burn cleanly and efficiently without the need for a chimney, making them ideal for heating purposes. They produce a less-realistic blue flame and must be used in well-ventilated spaces to ensure safe indoor air quality.

Both types of gas logs offer easy ignition, adjustable flame settings, and can often be controlled remotely, enhancing their convenience and user experience.

All in all, gas logs provide a convenient and low-maintenance alternative to burning real wood, ensuring you get all the enjoyment of a fireplace…without the need for chopping, storing, or cleaning up wood and ash. No matter your current situation, we have the tools to set you up with the perfect gas log set for your space. Reach out now with questions!

About Our Gas Log Installation & Maintenance Services

We provide: gas log installation, gas log maintenance (for both direct vent and vent-free appliances), and gas log repair services. We also offer gas log remote controls to make your experience as smooth and seamless as possible. Learn more specifics about all we offer below.

Gas Log Installation

Gas log installation involves several crucial steps to ensure both functionality and safety:

  • selecting the appropriate gas log set for your fireplace
  • following local building codes and manufacturer specifications
  • connecting the gas line to the logs
  • ensuring proper ventilation for vented systems
  • performing safety checks to prevent gas leaks
  • verifying the gas pressure
  • testing the ignition system

Proper installation not only enhances the performance and efficiency of the gas logs, but also ensures safe operation within your home. That’s why hiring an expert (as opposed to going for the cheapest rate or taking a DIY approach) is always recommended.

Even beyond the technical aspects, aesthetic considerations are important during installation. The logs should be arranged in a manner that mimics the appearance of a natural wood-burning fire, and this is something a team with years of experience – like us – will know how to do, no problem. We strategically place the logs to allow for optimal flame visibility and heat distribution.

Another big benefit of hiring an expert is that they’re available to answer your questions and provide guidance on how to properly operate the gas logs – including how to use any remote control features, adjust flame height, and troubleshoot common issues.

Gas Log Maintenance (for Direct Vent Systems)

Maintaining gas logs in a direct vent system is essential and typically involves regular cleaning to prevent soot buildup – something that can affect both the appearance and function of the logs. The glass front of the fireplace should also be cleaned regularly to maintain clear visibility and efficient operation.

In addition, we’ll need to come out and inspect the logs and burner periodically – typically before the heating season begins each fall – to ensure there are no obstructions or damages.

During our regular servicing/inspection services, we check the integrity of the venting system, ensuring there are no leaks or blockages, as well as inspect the gas lines, pilot light, and ignition system to ensure everything is functioning correctly

Then, we’ll do our best to address any issues with the gas pressure or ventilation promptly to ensure you’re up and running on that first chilly day of the season.

All in all, this annual maintenance helps prevent potential safety hazards, such as carbon monoxide leaks, and ensures that the direct vent gas logs continue to operate efficiently and reliably.

Gas Log Maintenance (for Vent-Free Systems)

Vent-free gas logs require different standards when it comes to servicing and maintenance. Like with vented options, regularly inspecting and cleaning the logs and the burner is essential to prevent dust and debris from accumulating, as these things can affect performance.

Yet, because vent-free systems do not have a chimney to vent combustion byproducts, taking extra measures to ensure proper air quality within the home is imperative.

Additionally, it is vital to have one of our professionals inspect the vent-free gas logs annually. This give the technician the opportunity to check for any gas leaks, as well as test the oxygen depletion sensor (ODS) and ensure the gas pressure is within the recommended range. (The ODS is a critical safety feature that shuts off the gas supply if the oxygen level in the room drops below a safe threshold.)

When all is said and done, regular professional maintenance helps ensure that this and other safety mechanisms are functioning correctly, providing peace of mind and ensuring the safe operation of vent-free gas logs.

What Gas Log Fireplace Repair Services Are Available?

Did an inspection or regular servicing appointment reveal damages or potential malfunctions? Then, booking gas log repair services promptly is crucial for ensuring the safety and efficiency of your fireplace – and, by association, your home and those inside of it.

Some of the most common gas fireplace repair services include:

  • Ignition System Repair: This involves addressing any issues with the pilot light or electronic ignition system that might be preventing the fireplace from lighting properly.
  • Gas Leak Detection & Repair: Gas leaks are no joke, so identifying and sealing any leaks in the gas lines to ensure safe operation is imperative.
  • Burner Cleaning & Repair: Cleaning or replacing clogged or malfunctioning burners can restore efficient flame production.
  • Thermocouple or Thermopile Replacement: Thermocouples or thermopiles are responsible for sensing the pilot light and allowing the gas valve to open. Faulty ones may need to be replaced.
  • Ventilation System Repair: When it comes to fireplaces, proper venting is key. Any issues with the venting system, including blockages or damage to the chimney or vent pipes in direct vent systems, should be addressed as soon as possible.
  • Gas Pressure Adjustment: We’re happy to check that the gas pressure of your fireplace is within the manufacturer’s recommended range for optimal performance.
  • Remote Control Repair or Replacement: A faulty remote doesn’t do anyone any good. We have ample experience troubleshooting and repairing or replacing malfunctioning remote control units – or their receiver systems.
  • Log Replacement: If a new log set is in order, we can replace damaged or deteriorated ceramic logs to maintain the aesthetic and functional quality of the fireplace.
  • Glass Door Repair or Replacement: Fixing or replacing cracked or broken glass doors is a must to ensure safety and maintain clear visibility.
  • Cleaning & Maintenance Services: Gas burns cleaner, but that doesn’t mean no cleaning services are necessary. We’ll ensure the logs, burner, and other components are free of soot, dust, and debris.
  • Flame Adjustment: Flames not where they should be? We have tools to adjust flame height and pattern for optimal appearance and heat output.
  • Control Valve Repair: We can repair or replace faulty gas control valves – these regulate the flow of gas to the burner.

The sooner you can invest in gas fireplace repair services, the less likely it  isyour household will face issues like gas leaks, fires, and other hazards. Additionally, keeping your gas logs in good working order ensures optimal performance, improving heating efficiency and reducing home energy costs.

Prompt service also helps avoid more costly repairs down the line by addressing issues before they escalate. Prioritizing regular maintenance and swift repairs guarantees a safe, warm, and cost-effective home environment.

Ready to book with our experts? Reach out now – we’ve got your back.

Gas Log Fireplace

What Are Gas Log Remote Controls?

Gas log fireplaces are known for their ease of use and convenient features…and a system with a remote only adds to this appeal. Gas log remote controls offer enhanced functionality for gas fireplace systems, all from the comfort of your favorite couch or chair.

Many remotes allow users to do more than the basics, too – they’ll incorporate options to adjust the flame height, change any color features, and set timers for automatic operation. More modern remote controls may even include features like thermostatic control, which allow users to maintain a desired room temperature by automatically adjusting the flame. This is ideal for those prioritizing energy efficiency, as the fireplace will operate only when needed.

Now, installing a remote control involves pairing it with the gas log system, which typically requires synchronization with the receiver unit installed in the fireplace. We’d be happy to help with this, as well as troubleshooting any other issues you may come up against.

How can one properly maintain their gas log remote controls?
Well, it’s relatively straightforward…but important! First of all, regularly replacing the batteries is crucial. We know this seems obvious, but there are stories out there in the chimney sweep world of homeowners calling in a technician, only to discover new batteries were the only thing needed.

It is also advisable to periodically check the receiver unit for dust and debris, which can interfere with signal transmission. If the remote control starts to malfunction, troubleshooting steps might include: resetting the connection, checking for obstructions between the remote and receiver, and consulting the user manual for specific error codes or issues.

Do Gas Logs Look Realistic?

Yes, as we’ve mentioned above, gas logs can look highly realistic, allowing them to closely resemble real wood fires. And things are a lot better than they used to be too.

Advances in materials and manufacturing techniques have enabled gas logs to mimic the appearance of actual wood logs, as well as the flames produced by them, so it feels like the real deal every time you sit by the fireplace.

But, just how is this done?

  • Tough Materials: Gas logs are made from ceramic, refractory cement, or other durable materials that can withstand high temperatures.
  • Meticulous Design: These materials allow for detailed molding and texturing, replicating the bark, knots, and grain patterns found in natural wood.
  • Detailed Coloration: Gas logs are hand-painted with high-temperature resistant paints to enhance their realistic appearance. The coloration includes variations in tone and shading to mimic the natural look of charred and aged wood.
  • Realistic Flame Patterns: Modern gas log systems are designed to produce realistic flame patterns that emulate the way flames move around real wood logs. This includes adjustable flame height and the ability to create a yellow, orange, or blue flame, depending on the desired effect.
  • Fake Embers & Glowing Effects: Many gas log sets include glowing embers, often made from materials like vermiculite or silica, which add to the realism by simulating the look of burning embers. These embers can glow red or orange when heated, enhancing the overall effect.
  • Thoughtful Log Placement: The arrangement of the logs is important for achieving a natural look. Proper placement allows the flames to flicker and dance around the logs in a way that mimics a real wood fire.

In the end, the combination of detailed craftsmanship, realistic flame effects, and additional features like glowing embers make gas logs a convincing and visually appealing alternative to traditional wood-burning fires.

Call Us Today

If you need help with your gas log set in the Memphis area, give us a call. Whether you have an old system that needs updating, need something totally new installed, or just want to discuss your options, we’d love to help you out.

Reach out online or give us a call now. We’re here for you.


An easy way to get the convenience of a gas fireplace is by having us install a new gas insert. Sound good? Give us a call.